By Vincent P. Magnini,Carol J. Simon
This publication provides strategies that replicate the massive and sundry event of the authors. they've got produced an array of powerful visitor delight strategies from which even the main veteran hoteliers can examine and profit. With this functional, easy-to-use publication, there is not any have to sift via pages of narratives with a view to establish actionable strategies and methods that may be utilized on the property-level. The e-book provides one designated and actionable patron pride process on every one page—a beneficial characteristic for busy managers.
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Extra info for A Hotel Manager’s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction
A Hotel Manager’s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction by Vincent P. Magnini,Carol J. Simon